Abu Dhabi reports major growth in consumer protection indicators

Abu Dhabi saw a significant rise in the resolution of consumer complaints against commercial establishments last year, with 90 per cent of cases being settled amicably, compared to 83.4 per cent in 2023.

The total value of goods and services involved in these complaints was AED 26.3 million.

The Abu Dhabi Registration and Licensing Authority (ADRA) also carried out over 251,000 field visits last year to ensure businesses comply with regulations.

These inspections led to 7,951 warnings, while 3,081 fines were issued, along with 53 closure orders.

The total value of non-compliant goods and services was estimated at AED 40.8 million.

Additionally, awareness campaigns saw a 45 per cent increase, rising to 5,397 in 2024, reflecting ADRA's commitment to educating the business community about rules and regulations.

The growth in performance indicators achieved by @ADRAAbuDhabi, part of @AbuDhabiDED, in 2024 reflects its commitment to enhance consumer rights and business vitality across the emirate, with a 96 per cent satisfaction rate for its inspection and regulatory activities. pic.twitter.com/vdMcRHchOP

— مكتب أبوظبي الإعلامي (@ADMediaOffice) March 12, 2025