HSBC refunds UAE customers following technical glitch


HSBC refunds UAE customers following technical glitch

HSBC says they’ve reversed transactions on their UAE customers’ Visa debit and credit cards after a technical glitch at the bank saw some card holders accidentally overcharged.

Customers who used their HSBC cards on December 2, took to social media to voice their anger, with some claiming they were charged up to three or four times the amount of their original transaction.

HSBC says this was an isolated case and the issue has now been resolved.

Kunal Malani, Regional Head of Customer Value Management at HSBC, also told ARN News any related fees and charges customers may have incurred as a result of the glitch will also be refundend in due course.

Kunal Malani, Regional Head of Customer Value Management at HSBC